Feedback180 is marketing tool helping business learn customer voices, enabling organization to achieve greater goal in customer satisfaction and loyalty. Over 5 years ago, we putted together a business initiative to develop software customer experience management platform accommodate multiple touch points.​

Our Service Capabilities

• Technology in digital transformation is the driving force in achieving Customer Experience Excellence

Gaining MOST Real-time Feedback​

• eSurvey​ (QR,SMS, Web, Line​)
• Social Media​
• Voice​
• Image/VDO

Service Recovery Workflow

• Automated Ticketing and Case Tracking​
• Alert & Notification​
• SLA Management​
• Take Action to Improve and Resolve the Issue

AI Power NLP Analytics Machine Learning Engine​

• Thai Text Analytics​
• Information Extraction​
• Trend analysis / Topic Modeling​
• Competitive Analysis​
• Voice Analytics ​
• Image & VDO Analytics​
• Human Visual Recognition​